RTF2FO Support Service Agreement

Support Services shall include Error Correction services:
1.1	If the Licensee shall discover that the Current Release fails to perform in accordance with the Program Documentation
then the Licensee shall within Fourteen (14) days after such discovery notify the Licensor in writing by e-mail of the defect 
or error in question and provide the Licensor (so far as the Licensee is able) with a documented example of such defect or error.
1.2	The Licensor shall thereupon use its reasonable endeavors to correct promptly such defect or error. Forthwith upon 
such correction being completed the Licensor shall deliver to the Licensee the corrected version of the object code of the Current
Release in machine readable form together with the appropriate amendments (if any) to the Program Documentation specifying the nature
of the correction and providing instructions for the proper use of the corrected version of the Current Release. The Licensor shall 
provide the Licensee with all assistance reasonably required by the Licensee to enable the Licensee to implement the use of the corrected 
version of the Current Release.
1.3	The foregoing error correction service shall not include service in respect of:
1.3.1	 defects or errors resulting from any modifications of the Current Release made by any person other than the Licensor or persons 
entitled on behalf of Licensor;
1.3.2	 any version of the Licensed Programs other than the Current Release;
1.3.3	 incorrect use of the Current Release or operator error;
1.3.4	 any fault in the equipment or in any programs used in conjunction with the Current Release;
1.3.5	 defects or errors caused by the use of the Current Release on or with equipment or programs not supplied by or approved in writing by
 the Licensor provided that for this purpose any programs designated for use with the Current Release in the Specification shall be deemed to 
have the written approval of the Licensor;
2	Support Services shall include E-mail Support:
2.1	In case of having a problem with using of Licensed Program Materials the Licensee shall send an e-mail to the Licensor. Licensee must 
submit sufficient material and information to enable the Licensor's support staff to duplicate the problem.
2.2	The Licensor's support staff shall attempt to solve a problem immediately, or as soon thereafter as possible. 
2.3	When appropriate, the Licensor shall endeavour to give an estimate of how long a problem may take to resolve.
2.4	The Licensor shall keep the Licensee informed of the progress of problem resolution.
2.5	The Licensor shall provide to the Licensee consultancy advice on Licensed Programs Materials development, enhancements and modifications,
 together with estimates for the same.
2.6	The Licensor shall promptly notify the Licensee of any improved version of the Licensed Programs, which the Licensor shall from time 
to time make.
2.7	Upon receipt of such notification the Licensor shall deliver to the Licensee as soon as reasonably practicable the object and source 
code of the new Release together with the Program Documentation in machine-readable form.
2.8	The new Release shall thereby become the Current Release and the provisions of this Agreement shall apply accordingly.
3	The e-mail address for communications is support@rtf2fo.com